tk000 Privacy Policy
tk000 places the highest importance on the security of your personal information. This policy transparently sets out how we collect, use, and protect data.
1 What Information We Collect
During registration and use of tk000 services, we collect the following types of information. Each category of information is used for a specific purpose, and we do not collect any unnecessary information.
1.1 Personally Identifiable Information
When you create an account on tk000 or use our services, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number (Bangladeshi)
- Email address
- Residential address (at district and division level)
- National ID card or passport number (for identity verification)
1.2 Financial Information
To ensure secure transactions, we collect payment-related information:
- bKash, Nagad, Rocket, or Upay number (for transactions only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
Important: Full bank card numbers or PIN numbers are never stored on our servers.
1.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Session duration and page navigation details
- Referral source (where you came from)
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Game play history and duration
- Bet amounts and results
- Preferred game categories
- Bonus and promotion redemption records
2 Purpose of Using Information
Collected information is used only for specific, transparent, and legitimate purposes. tk000 never uses your information unnecessarily.
2.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP benefits
- Maintaining gaming history and account statements
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Preventing money laundering and fraudulent activities
- Completing identity verification (KYC) as required by applicable law
- Monitoring suspicious transactions
2.3 Customer Service
- Providing support in Bengali via 24/7 live chat
- Resolving complaints and requests promptly
- Sending important account-related notifications
2.4 Platform Development
- Analyzing and improving the user experience
- Using data to develop new games and features
- Diagnosing and resolving technical issues
2.5 Responsible Gaming
By monitoring your gaming habits, we assist you when needed, identify risks of excessive play, and provide self-regulation tools.
3 Sharing Information with Third Parties
tk000 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
Only the necessary financial information is exchanged with bKash, Nagad, Rocket, Upay, and banking partners to complete your transactions. These partners follow their own security standards.
3.2 Technology Service Providers
We use trusted technology partners to operate the platform. These partners use information only for the designated service and are bound by strict confidentiality agreements.
3.3 Legal Obligations
It is our legal responsibility to provide information to authorities as required by applicable law in Bangladesh or by court order. In such cases, we provide only the minimum necessary information.
3.4 Game Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers operate your gaming sessions. Only the necessary session information is exchanged in these cases.
3.5 Advertising Partners
We do not share your personal information directly with advertising providers. However, aggregated (anonymized) data may be used for analysis.
4 Cookies and Tracking Technologies
Cookies and similar technologies are used to operate the tk000 platform effectively and to improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, login, session management, and security-related tasks are not possible. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferences (such as language settings and preferred game categories). They personalize your browsing experience.
4.3 Analytics Cookies
These cookies are used to understand platform usage patterns. Information collected this way is completely anonymous and not personally identifiable.
4.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not function properly. Contact our support team for more details.
5 Data Protection Measures
To protect your information, tk000 uses industry-standard security technologies and practices. Our security framework operates on the following levels:
5.1 Encryption
- SSL/TLS encryption is used for all data transfers
- Sensitive information such as passwords is stored with AES-256 encryption
- Payment information is handled in accordance with PCI DSS standards
5.2 Access Controls
- Only authorized staff can access your information
- Staff access is proportionate to their responsibilities
- Regular security audits are conducted
5.3 Two-Factor Authentication (2FA)
You have the option to enable two-factor authentication on your account. This keeps your account protected from unauthorized access.
5.4 Limitations of Data Protection
We continue to strive for the highest level of security. However, it is not possible to guarantee complete security on the internet. If you notice any suspicious activity, contact us immediately.
6 Data Retention Period
Your information is retained only for as long as necessary to fulfill the specific purpose for which it was collected.
6.1 Active Accounts
All necessary information is retained for as long as your account remains active. This includes your gaming history, transaction records, and account settings.
6.2 After Account Closure
Even after an account is closed, certain information must be retained to meet legal and regulatory requirements. Records of financial transactions, identity verification documents, and account activity history are retained for the period specified under applicable law.
6.3 Deletion of Data After Retention Period
Once the retention period ends, your information is securely and permanently deleted or anonymized. This process is carried out on a regular and automated basis.
7 Your Rights
As a user of the tk000 platform, you have certain important rights regarding control over your information:
7.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we are obliged to provide you with a copy of your personal information.
7.2 Right to Correct Information
You have the right to correct any inaccurate or incomplete information in your account. You can do this directly from account settings or through the support team.
7.3 Right to Delete Information
You have the right to request deletion of your data under certain circumstances. However, some data may need to be retained if there are legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your data for marketing purposes and to request that you stop receiving promotional communications.
7.5 Right to Data Portability
You have the right to receive your data in a structured, commonly usable format if you wish.
7.6 How to Exercise Your Rights
To exercise any of the rights listed above, contact us by email at [email protected]. We will respond within the designated time after receiving a verifiable request.
8 Protection of Minors
tk000 is a 21+ platform. This service is only for those aged 21 and above.
8.1 Age Verification
Age verification is mandatory at the time of registration. Date of birth is verified through a national identity card or passport. Any account found to belong to a minor is closed immediately.
8.2 Minors' Data
We do not intentionally collect any data from individuals under the age of 21. If we become aware that data from a minor has been collected by mistake, it is deleted without delay.
8.3 Advice for Parents
If a guardian suspects that their minor child is using this platform, please notify us at [email protected]. We will take prompt action.
9 Changes to the Policy
Our services and legal environment may change over time. As a result, this privacy policy may need to be updated from time to time.
9.1 Notice of Changes
If any significant changes are made, we will inform you in the following ways:
- A notification sent to your registered email
- A pop-up message when you log in to the platform
- An update to the "Last Updated" date on this page
9.2 Use After Changes
If you continue to use the platform after the updated policy is published, it will be considered that you have consented to the new policy. If you do not agree to the changes, you may request to close your account.
9.3 Previous Policy
If you need a copy of a previous privacy policy, please contact our support team.
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is always ready to provide assistance in Bengali.
Contact Information
[email protected]
24/7 support in Bengali — contact us directly via the live chat on the site
For general requests, within business days — for urgent matters, immediately via live chat
When submitting a privacy-related request, please send it from your registered email address. This will help verify your identity and allow us to assist you more quickly.